Governance
Ben Lomond Water’s policies are guided by our values, professionalism and obligations to areas such as the environment, public health, occupational health and safety and risk management. These policies enable us to protect the best interests of our customers, employees, contractors, shareholders and the environment.
The Board of Ben Lomond Water is committed to operating ethically and in the best interest of customers, suppliers, employees, stakeholders, contractors and the environment.
Vision, Mission and Objectives
VISION
To be recognised as a leader in the efficient delivery of sustainable regional water services.
MISSION
To deliver high quality, cost effective water and waste water services to the region.
OUR VALUES
Staff - We value our staff, their safety and well being and we acknowledge the importance of balancing work and family life.
Customers - We value our customers, their safety, their need for high quality cost effective service delivery and their opinions.
Environment - We value the environment and acknowledge our role in ensuring our services are delivered sustainably.
Reputation - We value our reputation and we accept that as a new organisation we need to demonstrate our integrity, professionalism, innovation and leadership to our customers and to the wider community.
BUSINESS OBJECTIVES
The Water and Sewerage Corporations Act 2008 specifically provides that the principal objectives of the Corporation are as follows: -
(a) in its region, to promote the efficient delivery of water supply and provision of sewerage services;
(b) in its region, to encourage water conservation, demand management of water and the re-use of water on an economic and commercial basis;
(c) to be a successful business, and, to this end-
(i) to operate its activities in accordance with good commercial practice;
(ii) to maximise sustainable returns to its members.
These principle objectives are confirmed in the Shareholders' Letter of Expectation provided to the Corporation by the owner Councils.